PC & Apple Mac IT Support and Maintenance : Hampshire , Surrey , West Sussex 01730 231680
A selection of the questions most frequently asked by our customers, together with the appropriate replies. If your specific question is not included, please make use of our on-site Fast Contact us or send us an e-mail to firstname.lastname@example.org.
Do you repair Windows computers?
Yes, we do repair Windows computers desktop and laptops.
Do you fix Apple Mac?
Yes , we do repair Apple Mac systems.
What are your charges?
We constantly review our charging structure to ensure that it remains as competitive as possible and always represents excellent value for money. Please call us and one of our friendly staff will be happy to advise you.
Is there a callout fee to pay?
We charge a small callout fee – this is intended only to cover the engineer’s petrol costs.
Do you charge for travelling time?
No. We do not charge for travelling time – only the time spent by the engineer working on your computer is chargeable.
What happens if the engineer is unable to repair my computer?
In this case, our No-Fix-No-Fee policy means that there will be nothing to pay at all, apart from a small callout fee.
Are your engineers fully qualified?
Our engineers are fully qualified and highly experienced. They are carefully selected and have all spent many years working in the computer industry.
Which methods of payment do you accept?
We accept payment in cash, by cheque (with guarantee card). A full receipt will be given.
Is your work guaranteed?
Our work is fully guaranteed. All components are supplied new and are covered by a full twelve months parts and labour warranty.
Can I limit the booking to one hours’ work?
Yes, you can choose to limit the booking to one hour and the engineer will do his very best to complete the work within the agreed timescale.
If the repair takes only forty minutes, will I have to pay for a full hour?
Our minimum charging period is one hour. If the repair is completed in less time than this, the engineer will offer to stay for the remaining time to carry out a general PC health check or a virus scan.
Do you repair laptops and desktop?
We carry out software related repairs to laptops and desktops and we do repair laptops and desktop.